Can't Update My Moto G (first gen) to Android Lollipop!

[Syntthetix]

Hey everybody, I have a Moto G (1st gen) with 4G LTE from AT&T. I've been hearing all over the place that android lollipop came out for this model, and yet, when I go to "system updates" in my phone's settings, it says it's up to date, when I'm still on Kit Kat 4.4.4. If anybody can help me figure out why this isn't working, it would be greatly appreciated!

-Syntthetix

 

[Marc]

Do you have the latest version of Motorola Update Services installed on your phone? If you don't, you should install it right away. If you have it and it isn't the latest version, update it first and you should get an alert. If the alert doesn't appear, you can check the same way you did to try and update the OS and you should see the option to upgrade to Lollipop.

 

[Syntthetix]

Do you have the latest version of Motorola Update Services installed on your phone? If you don't, you should install it right away. If you have it and it isn't the latest version, update it first and you should get an alert. If the alert doesn't appear, you can check the same way you did to try and update the OS and you should see the option to upgrade to Lollipop.

I checked a million times to see if I had updated Motorola update services, and it was up to date. I even tried uninstalling the updates to it and then reupdating it, and it made no difference. I have no idea what's up with this thing...